zeed baj Privacy Policy
When you use the zeed baj platform, your personal information is held with us. This policy clearly describes what information is collected, how it is used, and how it is kept secure.
Introduction and Scope
This privacy policy ("Policy") applies to all users of the zeed baj online platform. When you visit our website, open an account, play games, or use any service, the terms of this policy come into effect.
zeed baj believes that protecting your personal information is a fundamental responsibility. We handle your information transparently and never sell it to third parties. Alongside reading this policy, you are advised to read our Terms and Conditions, which set out the full terms of service use in detail.
This policy is written in English and applies specifically to zeed baj's Bangladeshi users. By continuing to use the platform, you are considered to have agreed to this policy.
What Information We Collect
zeed baj collects certain information to run its services properly and improve the user experience. The types of information collected are described below.
2.1 Registration and Identity Information
Information you provide when opening an account:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for age verification)
- Preferred language and currency (Taka)
2.2 Financial Transaction Information
We collect financial information when processing deposits and withdrawals. zeed baj handles transactions only through bKash, Nagad, Rocket and Upay. Transaction IDs, account numbers and amount details received through these mobile financial services are stored in our system.
2.3 Usage Data
Information collected automatically when you use the platform:
- IP address and device information
- Browser type and operating system
- Login time, session duration and navigation patterns
- Gameplay history and betting activity
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact our support team via live chat or email, a record of that conversation is stored in our system. This is used for service quality review and dispute resolution.
Purpose of Using Information
zeed baj uses your information only for legitimate and necessary purposes. Each purpose is clearly stated below.
3.1 Account Management and Verification
We use registration information to confirm your identity and maintain account security. Age verification is mandatory — all activity on zeed baj is for users aged 21 and above.
3.2 Transaction Processing
Financial information is used to complete deposits and withdrawals. We ensure every transaction is processed to the correct account and within the set timeframe.
3.3 Customer Support
We use your information to resolve issues and respond properly to your queries. Our support team provides service in Bengali and English, seven days a week, twenty-four hours a day.
3.4 Platform Security and Fraud Prevention
Usage data is analysed to detect unusual activity, prevent multiple accounts, and ensure the overall security of the platform.
3.5 Responsible Gaming Programme
We monitor your gameplay patterns to ensure no user moves toward problematic behaviour. This is an important part of our Responsible Gaming Policy, which describes the various measures in place to protect users.
Information Sharing and Disclosure
zeed baj may share information with third parties only in the following limited circumstances and within strict rules.
4.1 Service Provider Partners
We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and security services. These partners receive only the information needed for their specific function and are bound to follow our privacy standards.
4.2 Legal Obligations
In the case of a court order, government directive, or a legitimate request from a law enforcement authority, we are legally required to provide the necessary information. In such cases we follow a policy of maximum caution and minimum disclosure.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. However, the new entity will be required to comply with this policy, and users will be informed in advance.
4.4 When Information Is Not Shared
- With advertisers or marketing companies
- With data brokers or information resellers
- With any third party in exchange for financial gain
- With any unnecessary party without your explicit consent
Cookies and Tracking Technologies
Cookies are small text files stored in your browser. zeed baj uses various types of cookies to maintain and improve service quality.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, saving language preferences, and performing security checks. Without them, the platform will not function properly.
5.2 Analytics Cookies
These cookies are used to understand which parts of the platform users visit most and where issues arise. The information collected is analysed in aggregate and no individual's identity is revealed.
5.3 Cookie Controls
You can block or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some platform features to stop working properly.
Methods of Data Protection
To keep your information secure, zeed baj has put protection measures in place at both the technical and administrative level.
6.1 Encryption and Network Security
- Data transmission is encrypted using SSL/TLS technology
- Sensitive information is stored in encrypted form in the database
- Firewall and anti-malware systems remain active
- Regular security audits are conducted
6.2 Access Controls
Only authorised staff can access user information. Each staff member's access is limited to what their role requires, and all access is logged.
6.3 Incident Response Plan
If a data breach occurs, zeed baj will take the necessary steps promptly and notify affected users in a timely manner. Once the investigation is complete, details of the issue and the steps taken will be communicated.
Data Retention Period
zeed baj retains your information only for as long as necessary. All your information is retained while your account remains active.
After account closure, certain information must be kept for a set period, because:
- Financial transaction records must be kept for a defined period for legal purposes
- Information needed for dispute resolution or claim processing is retained
- Some records are maintained as part of fraud prevention measures
Once the defined period has passed, information is securely deleted or anonymised so that no individual can be identified.
Your Rights and Controls
zeed baj gives users meaningful control over their own information. Your key rights are described below.
8.1 Right to Access Information
You may request to view the personal information stored in your account at any time. We will verify your identity and provide the information within the set timeframe.
8.2 Right to Correct Information
If any of your information is incorrect, let our support team know. The information will be corrected subject to verification.
8.3 Request to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained where there are legal obligations or ongoing disputes.
8.4 Right to Object to Processing
If you believe your information is being used improperly, you may raise an objection. We will investigate and take the necessary steps.
8.5 Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent at any time. However, withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
For more information on exercising these rights, visit our FAQ page for full details.
Protection of Minors
zeed baj is strictly for users aged 21 and above. We do not knowingly collect or process information from any minor.
Age verification is mandatory at registration. If it is found that a minor has opened an account using false information, that account will be closed immediately and all collected information will be deleted.
If you believe a minor is using this platform, please notify our support team immediately.
Policy Changes and Updates
zeed baj may update this privacy policy from time to time. The policy may be revised due to changes in the service, advances in technology, or legal requirements.
For significant changes, we will notify users via their registered email or through a clear notice on the platform. The "Last Updated" date at the top of the policy always reflects the most recent version.
You are advised to review this policy regularly so that you remain aware of any changes.
Contact and Complaint Resolution
If you have any questions, concerns or complaints about this privacy policy, please contact us. Our support team provides service in Bengali and English, seven days a week, twenty-four hours a day.
Once we receive your complaint, we will review it as quickly as possible and take the necessary steps to resolve it.